Service Request Form

USE THIS FORM TO NOTIFY US OF YOUR DESIRE TO SEND IN A DEVICE FOR REPAIR AND/OR RECERTIFICATION

After submitting this service request form an automated email will be sent to you with an “RMA#”. If you do not receive an email with your RMA#, kindly check your SPAM folder. Please call us at 978-777-1854, or email us at info@techkonusa.com, to request attention if necessary.

I’m in the Planned Maintenance Program (PMP)
- Yes
- No
- I Am Not Sure
PMP Contract #
Device Serial Number*
Your serial number can be found at the bottom of your device. The serial number is seven digits and begins with a letter (A, B or C).
Company*
RMA #
Name*
First Last
Phone*
Email*
All notifications will be sent to this email.
Billing Address*
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Billing Contact Name (optional)
Billing Email Address (optional)
Shipping Address*
Same as Billing Address
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Device*
Reason for Request*
- Recertification
- Repair
Detailed Description of Problem*
Need Additional Services?*
Expedited Service – Your device is recertified within 2 business days. Typical recertification is 4-5 business days.
Expedited Service Fee: SDR/SJ - $375, SDN/SP - $250, DENS - $125
Loaner Device - Techkon USA will contact you promptly with information on loaner availability and to provide the loaner agreement form.
Loaner Fee: SDR/SJ - $750, SDN/SP - $500, DENS - $250
Discount Code
Minimum Repair Cost
Price:
When a device is sent in for repair, there is a minimum charge of $250 for evaluation of the device. If a repair is required and the cost exceeds $250, Techkon will provide a repair cost estimate and wait for your approval. Published repair prices do not include shipping.
SpectroDens Basic Recertification
Price:
SpectroDens Advanced Recertification
Price:
SpectroDens Premium Recertification
Price:
SpectroDens OEM Recertification
Price:
SpectroPlate Start Recertification
Price:
SpectroPlate Expert Recertification
Price:
SpectroPlate All-Vision Recertification
Price:
SpectroJet Recertification
Price:
SpectroDrive Recertification
Price:
DENS Recertification
Price:
SpectroCheck Recertification
Price:
RS400 Recertification Only
Price:
RS800 Recertification
Price:
RT120 Recertification
Price:
ES5000
Price:
Total
$0.00
Payment
After service is complete, customers will receive an invoice for repair/recertification, which will include all costs for parts, labor & shipping. Payment of this invoice is due before serviced devices are returned. Cost of recertification, qualified repairs and shipping is covered for PMP customers.
Shipping
Customers will receive a packing list and tracking information on the day the serviced device is prepared for return delivery. Qualifying PMP customers can enjoy free return shipping, as well as, free shipping on loaner devices. All international shipments (outside the US) require the customer’s shipping account information or a prepaid shipping label be provided by the customer.
Customer Authorizations and Acknowledgements
Customers are authorizing Techkon USA to proceed with repairs under $1,200 in total. If additional repairs are necessary, Techkon USA will provide an estimate in advance. Customers are subject to a minimum charge of $250 should they decide NOT TO move ahead with estimated repairs after a device has been evaluated. Recertification of a device is required if it has been more than 1 year since it’s last recertification date. The typical turnaround for a recertification (not including repairs) is 4-5 business days. The customer understands that this is an estimate, not a guarantee, and that the turnaround time could be longer, depending on time of year. Customers are also confirming that they fully understand the conditions of the factory warranty.
Note: If you are setting up an RMA for a recertification of a SDN2, or RS400 device, please read the following important information: At this time, we can only offer the recertification service on these devices due to the lack of parts to repair/replace. If during the device assessment it is determined that we cannot proceed with the recertification, there will be minimum charge of $250 plus return S&H. If we are able to proceed with the recertification, we will provide a certificate of calibration that is valid for 6 months. In addition, if your device is in need of replacement within these 6 months, we will apply a credit of half the recertification cost to be applied to the device trade-in/upgrade. As noted, these devices are quite aged and we cannot source parts, as a result, we cannot provide any other warranties on service other than what is stated above – we appreciate your understanding.