Service Request Form

USE THIS FORM TO NOTIFY US OF YOUR DESIRE TO SEND IN A DEVICE FOR REPAIR AND/OR RECERTIFICATION

After submitting this service request form an automated email will be sent to you with an “RMA#”. If you do not receive an email with your RMA#, kindly check your SPAM folder. Please call us at 978-777-1854, or email us at info@techkonusa.com, to request attention if necessary.

I’m in the Planned Maintenance Program (PMP)
- Yes
- No
- I Am Not Sure
PMP Contract #
Device Serial Number*
Your serial number can be found at the bottom of your device. The serial number is seven digits and begins with a letter.
Company*
RMA #
Name*
First Last
Phone*
Email*
Billing Address*
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Billing Contact Name
Billing Email Address
Shipping Address*
Same as Billing Address
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Device*
Use the drop-down menu to select the product you are sending in for service. SpectroDens2 SpectroDensitometer (black & white screen) and RS400 scanners: we are no longer able to source parts for these devices, we are only able to recertify these devices. There are additional considerations noted below, please read prior to submitting. These models are eligible for trade-in, contact us for today’s trade-in value.
Reason for Request*
- Recertification
- Repair
Detailed Description of Problem*
Discount Code
Loaner Device Needed
- Yes
- No
If you selected Yes, Techkon USA will contact you promptly to provide information on loaner availability, loaner fees, and a loaner agreement form. If you have any questions, please reach out to orders@techkonusa.com.
Minimum Repair Cost
Price:
When a device is sent in for repair, there is a minimum charge of $250 for evaluation of the device. If a repair is required and the cost exceeds $250, Techkon will provide a repair cost estimate and wait for your approval. Published repair prices do not include shipping.
SpectroDens Basic Recertification
Price:
SpectroDens2 Basic Recertification
Price:
SpectroDens Advanced Recertification
Price:
SpectroDens2 Advanced Recertification
Price:
SpectroDens Premium Recertification
Price:
SpectroDens2 Premium Recertification
Price:
SpectroDens OEM Recertification
Price:
SpectroPlate Start Recertification
Price:
SpectroPlate Expert Recertification
Price:
SpectroPlate All-Vision Recertification
Price:
SpectroJet Recertification
Price:
SpectroDrive Recertification
Price:
RS400 Recertification Only
Price:
RS800 Recertification
Price:
DENS
Price:
RT120 Recertification
Price:
ES5000
Price:
SpectroCheck
Price:
Total
$0.00
Payments/Delivery of Recertified Devices:
After service is complete, PMP1 customers will receive an invoice for repair and/or recertification which will include all costs for parts, labor, shipping, and use of loaner devices. Payment of this invoice is due before serviced devices are returned. (Payment by credit card is available.) All customers will receive a packing list and tracking information on the day serviced devices are prepared for return delivery. All notifications are sent via email to the 1st contact on this form, not the billing contact, which is captured for reference only.
Shipping:
Qualifying PMP2 and PMP3 customers can enjoy the free shipping benefit of their plan by sending in this request form and then receiving free (standard service) return shipping labels. PMP1 and all international (outside US and Canada) deliveries require prepaid shipping.
Approval of Minimum Repair/Recertification Costs:
PMP1 customers are authorizing Techkon USA to proceed with repairs under $1,600 in total. If additional items and/or repairs are necessary, Techkon USA will provide an estimate. ALL PMP customers are subject to a minimum charge of $250 should they decide NOT TO move ahead with estimated repairs after a device has been evaluated. ALL are confirming that they also fully understand the conditions of the factory warranty.
Note:If you are setting up an RMA for a recertification of a SDN2, or RS400 device, please read the following important information: At this time, we can only offer the recertification service on these devices due to the lack of parts to repair/replace. If during the device assessment it is determined that we cannot proceed with the recertification, there will be minimum charge of $250 plus return S&H. If we are able to proceed with the recertification, we will provide a certificate of calibration that is valid for 6 months. In addition, if your device is in need of replacement within these 6 months, we will apply a credit of half the recertification cost to be applied to the device trade-in/upgrade. As noted, these devices are quite aged and we cannot source parts, as a result, we cannot provide any other warranties on service other than what is stated above – we appreciate your understanding.