Request an RMA

Fill out the form to begin your RMA (Return Material Authorization) process

Any unit sent in for repair must be recertified by our technician if it has been more than 24 months since the last recertification. If RMA number and Techkon Service confirmation email is not received, the set up was unsuccessful – please reach out to us at info@techkonusa.com.

I have a Scheduled Maintenance Plan
- Yes
- No
- I Am Not Sure
SMP - Contract #
Device Serial Number*
Your serial number can be found at the bottom of your device. The serial number is seven digits and begins with a letter.
Company*
RMA #
Name*
First Last
Phone*
Email*
Billing Address*
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Billing Contact Name
Billing Email Address
Shipping Address*
Same as Billing Address
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Device*
Use the drop-down menu to select the product you are sending in. Please note that the SpectroDens2 indicated the SpectroDens with a black and white display and SpectroDens3 indicates the SpectroDens with a color display. As of 4/5/22, we are no longer able to source parts for the SpectroDens2, RS400, RS800, RT120, and T120, therefore, we are unable to service these devices going forward. These models are eligible to be used as a trade-in resulting in a discount towards the purchase of a replacement device – please reach out to discuss further! (978-777-1854 or info@techkonusa.com)
Reason for Request*
- Recertification
- Repair
Detailed Description of Problem*
Discount Code
Loaner Device Needed
- Yes
- No
Click here to fill out the loaner agreement form. Techkon USA will be in touch to discuss availability and loaner fee if applicable.
Minimum Repair Cost
Price:
When a device is sent in for repair, there is a minimum charge of $250 for evaluation of the device. If a repair is required and the cost exceeds $250, Techkon will provide a repair cost estimate and wait for your approval. Published repair prices do not include shipping.
SpectroDens Basic Recertification
Price:
SpectroDens Advanced Recertification
Price:
SpectroDens Premium Recertification
Price:
SpectroDens OEM Recertification
Price:
SpectroPlate Start Recertification
Price:
SpectroPlate Expert Recertification
Price:
SpectroPlate All-Vision Recertification
Price:
SpectroJet Recertification
Price:
SpectroDrive Recertification
Price:
RS400 Recertification
Price:
RS800 Recertification
Price:
DENS
Price:
RT120 Recertification
Price:
ES5000
Price:
SpectroCheck
Price:
Total
$0.00
Payment:
The Repair or Recertification invoice will be sent to the contact provided on RMA. Device will not be returned until payment is processed. Shipping charges will be added to the invoice for domestic locations, Techkon USA return ships via UPS Ground (International destinations ship collect).

Recertification:
By hitting submit, you are authorizing Techkon USA to proceed with the recertification. If your device needs repairs in order to be recertified, you are authorizing us to do so.

Repairs:
By hitting submit, you are authorizing Techkon USA to proceed with repairs under $1600. If additional items and/or repairs are necessary, Techkon USA will provide you with an estimate.