We got this.
Techkon USA offers a wide range of product support services to our customers. Our policy of free software updates and loaner units to warranty customers translates to ZERO instrument downtime, making Techkon instruments an investment that continues to grow.
Telephone Support at 978.777.1854 (Free telephone support M-F 8:30am-5:30pm EST)
Email Us Your Technical Support Questions Here >>
** Any unit sent in for repair must be recertified by our technician if it has been more than 24 months since the last recertification.
30-Day Money Back Guarantee
If you are not 100% satisfied with your purchase, you can return any Techkon USA product and get a full refund or exchange the product for another one, be it similar or not. You can return a product for up to 30 days from the date you purchased it. Any product you return must be in the same condition you received it and in the original packaging.
The warranty for Techkon products (including the DENS, SpectroDens, SpectroPlate, and SpectroJet) is 24 months starting with the date of purchase. The warranty for other Techkon products (including the SpectroDrive and PressLink) is 12 months. An optional extended warranty is available for the SpectroDrive, while an optional service agreement is available for PressLink. The invoice is the certificate of warranty. The warranty is invalid if the damage is caused by improper use of the device. Only original Techkon spare parts and accessories are to be used.
Should a Techkon product not work according to the specification, please contact us before sending us the device. In most cases we can solve the problem over the phone or via email.
We recommend validating the complete functionality of the device with a Device Check at the 12 month time interval at a Techkon service center. The complete Device Check includes the issuance of a new Manufacturer certificate.
Free loaner units are available to warranty customers.
♦ Free WebEx training and demonstration
♦ Free downloadable software and firmware upgrades
♦ Free remote diagnostics using TeamViewer
♦ Free instructional videos on all instrument features and functions
♦ Classroom training at Techkon USA
♦ Customized onsite training sessions and/or technical support