Scope:
Techkon is currently seeking a Service & Manufacturing Technician.  This position demands a technically and detail oriented individual with strong troubleshooting, repair, communication and organizational skills.

Responsibilities:

• Answer technical support calls from end users via telephone or online media
• Troubleshoot and resolve customer technical issues
• Repair damaged or defective devices
• Document needed product changes/enhancements based on customer feedback
• Manage escalated customer support issues
• Maintain a product spares inventory in conjunction with office management personnel
• Support tradeshows as needed
• Maintain a database of product technical issues

Qualifications:

• Two year degree in electronics or equivalent
• Skilled in electro-mechanical assembly and repair, especially on small, hand-held instruments
• Able to perform circuit board repair and rework
• Comfortable working in fine detail, often using magnification
• Familiarity with good manufacturing processes
• Good customer communications and troubleshooting skills
• Knowledge and experience of remote computing
• Color management experience/color knowledge helpful
• Some travel/international travel may be required 10-20%

Techkon USA offers an attractive compensation and benefits package and flexible work arrangement.

Contact
Please send your resume and cover letter to alakacha@techkonusa.com.